Refunds & Return Policy

🔄 Return & Refund Policy – Quallyty

At Quallyty, customer satisfaction is our top priority. We want you to enjoy your purchase with complete confidence. If for any reason you are not fully satisfied, we’re here to help.

✅ Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

     Unused and in the same condition that you received it.

     In its original packaging.

Proof of purchase (order confirmation or receipt) is required.

📧 To start a return, please contact us at quallyty1@gmail.com.

💰 Refunds

Once we receive and inspect your returned item, we will notify you by email.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

🔄 Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, email us at quallyty1@gmail.com with your order details.

🚚 Return Shipping Costs

Customers are responsible for paying the shipping costs for returning items.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it (unless the return is due to a defective or wrong item sent).

❌ Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return (e.g., opened consumables, personalized items). If this applies, it will be clearly stated on the product page.

⚠️ Damaged or Wrong Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at quallyty1@gmail.com.
We’ll arrange a replacement or full refund at no extra cost to you.

📜 Policy Updates

Quallyty reserves the right to update or change this Return & Refund Policy at any time. By making a purchase, you agree to the terms stated here.

📧 Need Help?
Our support team is here to assist you. Please contact us at quallyty1@gmail.com for any questions regarding returns, refunds, or exchanges.